Case Manager / L2 IT Helpdesk Technician/Chat Support/CSR/TS

-Provide online customer service through a live chat support system. -Upsell client products and services to current and future customers via chat services

Fix issues with TV, Internet and Phone services. Setup network connections of AT&T U-verse related products -Password reset for employees. -Diagnosing and solving computer issues. (Providing remote technical support over the phone and through email.) -Diagnosing and troubleshooting software issues. (Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software.)

-Password reset for employees. -Diagnosing and solving computer issues. (Providing remote technical support over the phone and through email.) -Diagnosing and troubleshooting software issues. (Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software.)

-Initiating contact with potential clients through phone calls to confirm and verify information to make sure that they are qualified for the service that the company offers. -Gathering potential clients that needs help building or upgrading their website. -Maintaining and updating customer relationship management (CRM) systems with accurate information about leads.

-Verifying potential leads and introducing the company’s program to potential clients and setting appointments.

-Taking Inbound/outbound calls from claimants that have questions or concerns regarding their case. -Responding to claimants through the Case Status App. -Documenting interactions or updates from claimants through MyCase. -Taking inbound/outbound calls from Social Security Administration (SSA) that needs help with a claimant’s case.