Digital Marketing , Administrative and Customer Services

With over 5 years of experience in sales, digital marketing, and administrative support, I’ve helped businesses grow by generating high-quality leads, executing targeted email campaigns, and delivering top-tier client service. I specialize in lead generation, email marketing, CRM management, and virtual assistance, including calendar management, data entry, and client communications. In my sales executive role, I consistently exceeded targets through cold calling, strategic outreach, and relationship building. My marketing background includes creating personalized campaigns that increased engagement and conversions. I’m also highly organized and tech-savvy, comfortable using tools like Salesforce, HubSpot, Asana, Slack, Trello, and Microsoft Excel. My approach combines attention to detail, creative problem-solving, and a strong work ethic, helping teams stay on track and clients feel valued.

I have a strong background in customer support, delivering timely and professional assistance across multiple industries, including healthcare, legal, and tech. I specialize in handling inquiries, resolving issues, and ensuring customer satisfaction through clear communication and problem-solving. With hands-on experience using CRM platforms like Salesforce, HubSpot, Zendesk, and Zoho, I efficiently manage client interactions, track support tickets, and maintain detailed customer records. My goal is always to build trust and long-term relationships by providing solutions that are responsive, empathetic, and aligned with customer needs.

I have hands-on experience in marketing and appointment setting, supporting campaigns that drive lead engagement and convert interest into scheduled calls. Using tools like Calendly, I efficiently manage appointment bookings, ensuring seamless coordination between sales teams and prospective clients. My role involves reaching out to leads via email marketing and cold calls, qualifying prospects, and guiding them through the funnel. I integrate Calendly with CRM platforms like HubSpot and Salesforce to automate follow-ups, reduce no-shows, and maximize calendar efficiency across time zones. With a detail-oriented and client-first approach, I ensure every scheduled meeting supports the overall sales and marketing strategy.

I create and edit engaging short-form videos specifically for TikTok and gaming content, using tools like CapCut and Canva. My editing style focuses on fast-paced cuts, trendy audio, in-game highlights, and on-screen text to keep viewers entertained and hooked. Whether it’s for fun gaming clips, cosplay content, or viral trends, I make sure each video is optimized for social media engagement and audience interaction.

Skilled in providing real-time chat support to customers across various platforms, ensuring quick, accurate, and empathetic responses to inquiries and concerns. I’ve handled high volumes of chat interactions while maintaining quality service and resolving issues related to products, billing, and account access. Using tools like Zendesk, Intercom, and CRM systems, I manage chat queues, track conversations, and follow up to ensure full resolution and customer satisfaction. I focus on clear communication, attention to detail, and creating a smooth, friendly support experience that builds customer loyalty.

I have extensive experience in office and administrative support, managing day-to-day operations with a focus on organization, accuracy, and efficiency. My responsibilities have included calendar management, appointment setting, data entry, document preparation, and email correspondence. I’ve worked with tools like Google Workspace, Microsoft Office, Slack, Asana, and Trello to ensure smooth workflow and timely task execution. I’m skilled at maintaining accurate records, handling confidential information, and supporting team productivity through effective communication and task coordination. Whether working independently or as part of a team, I bring a proactive and detail-oriented approach to every administrative task.