Current Employment Status:
Hired Full Time on Dec 3, 2025
An experienced contact center operator for over twelve (12) years. Worked in the healthcare industry for 4+ years.
Allied Health Professional and HIPAA trained and certified.
With proven experience in managing Medical Billing, Healthcare Account Receivable, Claims Management, Denial Management, Credentialing, Prior Authorization, Insurance Verification.
Proficient in using EHR/EMR systems such as Collaborate MD, Advanced MD, Practice Fusion, Tebra, Promt, Office Ally, and Athena Health. Skilled in payer portals, including Availity, NaviNet, and UHC.
Experience: 2 - 5 years
Assess and monitor CSR/TSR services and performance. Conducts regular quality audits, assessments, and feedback sessions to determine areas of improvement to ensure that the quality standards are always met.
Experience: 2 - 5 years
(Healthcare) Track and manage outstanding accounts receivable to ensure timely payments. Follow up with insurance companies and patients to resolve unpaid claims and balances.
Experience: 2 - 5 years
(Healthcare) Submit insurance claims; making sure documents submitted are with correct information and attachments.
Experience: Less than 6 months
Prepare, review, and transmit claims using billing software / Handle insurance denials, adjustments, and appeals.
Experience: 2 - 5 years
Follow up on denied or rejected claims, ensuring resubmissions are completed in a timely manner.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Review and process prior authorization requests for medical services, procedures, and medications
Experience: 1 - 2 years
(Healthcare) Verify patient insurance coverage by viewing web portals, requesting faxes, and calling insurance companies.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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