Kathleen

Shopify Operations | E-commerce VA

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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

July 7th, 2026 (4 days ago)

Member Since

May 23rd, 2024

Profile Description

Hi, I'm Kathleen — a dedicated E-commerce Customer Support VA with 3+ years of experience in digital operations and a strong background in Shopify store management. I help online store owners deliver fast, professional customer experiences that reduce refund rates and build lasting buyer loyalty.

What I handle for Shopify stores:
• Order tracking, cancellations, and fulfillment follow-ups
• Refund and return processing via Shopify admin
• Customer inquiries via email, live chat, and social DMs
• Dispute resolution and after-sales support
• Product listing support and inventory monitoring
• CRM management using tools like Gmail, Gorgias, Reamaze, and Freshdesk

I'm organized, detail-oriented, and thrive in fast-paced e-commerce environments. I understand that quick, empathetic responses = more 5-star reviews and repeat customers. Let's make your Shopify store known for world-class support.

Top Skills

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

• Process orders, refunds, and returns inside Shopify admin • Respond to customer tickets via email and live chat (Gorgias /Reamaze / Freshdesk) • Track shipments and coordinate with logistics/fulfillment teams • Update customers on order status and product availability

Other Skills

E-Commerce » Order processing » Order Tracking

Experience: 2 - 5 years

• Shopify product listings, descriptions, and inventory management • Order fulfillment coordination and vendor communication • Customer data entry and CRM updates • Store policy writing (returns, shipping, FAQs)

Virtual Assistant

Experience: 2 - 5 years

• Inbox and ticket management for high-volume support queues • SOPs creation for customer service workflows • Reporting on ticket volume, response time, and resolution rate • Google Workspace, Notion, Slack coordination • Calendar management and async team communication

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: DISC
Dominance: 44%
Influence: 11%
Steadiness: 23%
Compliance: 22%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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