Executive & Administrative Support | Social Media Management | Recruitment & HR

• Provided customer service support, including responding to client inquiries, resolving issues, and maintaining positive relationships • Assisted clients with follow-ups, appointments, and ongoing communication to ensure satisfaction • Managed customer communications via email, chat, and calls, delivering professional and timely responses Handled client requests and concerns, escalating issues when necessary to ensure resolution • Monitored customer feedback and reported insights to improve services and engagement • Supported onboarding and training of clients or customers when required • Maintained records of customer interactions, ensuring accurate data in CRM systems

• Created visually appealing graphics, social media posts, and marketing materials using Canva • Developed templates and layouts to maintain consistent branding across platforms • Designed banners, presentations, and promotional visuals for online campaigns • Collaborated on content creation to align with client goals and messaging • Optimized graphics for social media, websites, and email campaigns

• Edited and produced short videos using CapCut for social media and marketing campaigns • Added captions, effects, and transitions to enhance video content engagement • Collaborated on video content planning to align with brand messaging and campaign goals • Optimized videos for different platforms, ensuring proper format, size, and quality

• Created and scheduled social media content to drive engagement and generate leads • Managed websites, CRM, and Shopify product listings for accurate updates • Provided administrative support: emails, calendars, documents, and client follow-ups • Supported multiple clients across industries, ensuring smooth operations and organized workflows

• Managed ATS and CRM systems, maintaining accurate employee records • Assisted with payroll, timesheets, onboarding, and HR documentation • Conducted initial interviews and supported recruitment processes • Handled daily administrative and operational tasks, including email correspondence, filing, and general office support

• Provided executive and administrative support to the CEO • Managed calendars, inboxes, documents, and internal communications • Handled social media management and marketing activities, including content creation and engagement • Prepared timesheets and tracked staff and tutor activities • Conducted follow-ups with parents, tutors, and clients to ensure smooth operations

• Supported daily operations and administrative tasks, including email management, calendar coordination, document handling, and data entry • Assisted with HR functions such as payroll, timesheets, onboarding, and employee records • Maintained ATS and CRM systems for accurate data management • Managed social media accounts, created content, scheduled posts, and supported marketing campaigns • Conducted client follow-ups and general support to ensure smooth workflow

• Managed and updated client records in Zoho CRM, ensuring accurate and up-to-date information • Tracked leads, opportunities, and sales pipelines to support business growth • Assisted in CRM reporting and data analysis to monitor performance and follow-ups • Coordinated client communications and activities through Zoho CRM to streamline workflows • Maintained CRM data integrity by regularly reviewing and cleaning records

• Provided comprehensive administrative support, including document preparation, filing, and data management • Coordinated day-to-day operations to ensure smooth workflow and efficiency • Handled correspondence, scheduling, and communication with clients and team members • Maintained accurate records, reports, and databases for effective tracking and reporting • Supported project coordination and assisted with process improvements to optimize operations

• Managed projects and tasks using Trello, ensuring deadlines and priorities were met • Created and organized boards, lists, and cards to track progress and team responsibilities • Coordinated workflow across multiple clients or projects, improving efficiency and visibility • Collaborated with team members by assigning tasks, adding comments, and attaching relevant files • Monitored project timelines and updated statuses to keep all stakeholders informed

• Conducted lead generation and outreach activities to connect with potential clients • Managed CRM records and ensured accurate, up-to-date data • Provided scheduling support and coordinated appointments • Assisted with email correspondence and follow-ups to maintain client engagement

• Managed multiple calendars, scheduling appointments, meetings, and deadlines efficiently • Coordinated with clients, team members, and stakeholders to avoid conflicts and optimize schedules • Sent reminders and confirmations to ensure timely attendance and follow-ups • Organized recurring meetings and events, maintaining accurate and updated calendar records • Prioritized and rescheduled appointments as needed to meet business demands

• Managed professional email inboxes, prioritizing and responding to client and team communications • Drafted, edited, and sent emails to ensure clear and professional messaging • Organized and categorized emails for easy access and tracking • Scheduled follow-ups and monitored responses to maintain timely communication • Coordinated with team members and clients through email to support smooth operations

• Scheduled and coordinated appointments, meetings, and calls for clients and team members • Managed calendars to optimize time and avoid conflicts across multiple clients or stakeholders Followed up with clients and prospects to confirm appointments and ensure attendance • Coordinated virtual and in-person meetings, including preparing agendas and necessary materials • Maintained accurate records of appointments and scheduling updates in CRM or calendar systems • Assisted in prioritizing and rescheduling appointments to meet business needs and deadlines

• Managed and organized files, documents, and spreadsheets using Google Drive and Google Sheets • Created, edited, and collaborated on documents, presentations, and forms with Google Docs, Slides, and Forms • Coordinated team communication and meetings using Gmail and Google Meet • Scheduled events, set reminders, and maintained shared calendars using Google Calendar • Streamlined workflow and document sharing to enhance team productivity and collaboration