Customer Support & Operations Specialist | Canva Graphic Designer

I create brand-aligned social media graphics, presentations, marketing materials, apparel graphics, product mockups, and print assets using Canva, Adobe Photoshop, Illustrator, and Figma. I can adapt to different brand styles, organize visual systems, and create clean, professional designs based on the client’s goals and references. My graphic design portfolio is linked in my profile.

I have nearly three years of customer support experience in a technical and sales account. I handled chat and phone support, billing concerns, technical troubleshooting, customer retention, upselling, escalations, technician dispatch, and detailed documentation. In my recent apparel role, I also communicated directly with clients, shared quotations, followed up on requests, and provided regular project updates.

I support daily operations through email management, spreadsheets, documentation, CRM updates, client follow-ups, quotations, supplier coordination, and project tracking. I am comfortable managing multiple priorities independently, keeping records accurate, and maintaining clear communication between clients and internal teams. I can also assist with Canva graphics and AI-supported workflows when needed.

I have handled professional customer and client communication through email, including billing concerns, technical issues, quotations, follow-ups, order updates, escalations, and supplier coordination. I adjust my tone based on the situation while keeping messages clear, accurate, and easy to understand.

I have experience assisting customers through live chat with technical troubleshooting, billing, account concerns, sales, retention, and escalations. I communicate clearly, identify the customer’s main concern quickly, document interactions accurately, and maintain a professional tone even during difficult conversations.

I handle spreadsheets, documentation, customer records, quotations, status updates, reports, email coordination, and general administrative tasks. I am organized, detail-oriented, and comfortable maintaining accurate information across different tools and workflows.

I progressed from Customer Service Representative to SME and Team Leader within the same technical support account, eventually managing a team of 16. I handled coaching, quality assurance, escalations, attendance and performance monitoring, billing and sales support, and customer satisfaction. I also reviewed performance data and helped team members improve through regular feedback and coaching.

In my recent apparel role, I coordinated client requests from quotation and sampling through supplier communication, production updates, quality checks, and shipping follow-ups. I kept clients and internal teams informed, tracked pending requirements, and helped move projects forward while managing changing details and timelines.