Jocelyn

Customer Service / Social Media Manager

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Associates degree

Last Active

June 29th, 2026 (12 days ago)

Member Since

May 11th, 2024

Profile Description

Hi There! I'm your go - to Customer Service Representative, Social Media Manager and Shopfiy VA

With a knack for problem-solving and a passion for customer satisfaction, I ensure every interaction with our company is a positive one.

CUSTOMER SERVICE REPRESENTATIVE
> Assist customers with inquiries, orders, cancellation and returns
> Listen attentively and resolve issues promptly
> Investigate customer complaints, damaged product reports, and missing orders

SOCIAL MEDIA MANAGER
> Interact with followers across Facebook, Snapchat, Instagram and TikTok 
> Create engaging content and maintain brand presence
> Edit music videos and develop daily content for posting

With Tools:
- Reamaze
- Shopify
- DeepL
- Canva
- CapCut
- Google Suites
- ChatGPT

I'm ready to take your customer service and social media game to the next level.
Let's connect and make magic happen!

Top Skills

Experience: 1 - 2 years

As a social media manager, I create, curate, and manage content across social media platforms, develop strategies to boost brand awareness and engagement, monitor trends and analytics, respond to comments and messages, collaborate with other departments, and optimize campaigns based on performance metrics.

Experience: 1 - 2 years

As a graphic designer, I create visual concepts for various media, collaborate with clients and teams to meet goals and brand standards, and stay updated with design trends and technologies to produce effective content.

Experience: 1 - 2 years

✔Assist customers with inquiries, orders, and returns ✔Listen attentively and resolve issues promptly

Other Skills

Experience: 1 - 2 years

I have over two years of experience providing email support for multiple e-commerce and dropshipping businesses. My role involved handling a high volume of customer inquiries, processing refunds and returns, tracking orders, and resolving complaints in a timely and professional manner. I consistently maintained a friendly and empathetic tone while ensuring clear and accurate communication. I’m skilled at using help desk tools like Zendesk, Gorgias, and Shopify to manage tickets efficiently and provide detailed solutions that improve customer satisfaction. My goal is always to create a smooth, hassle-free experience for the customer, even in challenging situations.

Experience: 1 - 2 years

As a Canva user, I create visually appealing designs for various purposes, collaborate with teams, and use feedback to ensure our goals are met effectively.

Basic Information

Age
30
Gender
Female
Website
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Address
Caloocan City, Metro Manila
Tests Taken
IQ
Score:  94
DISC
Dominance: 39%
Influence: 37%
Steadiness: 19%
Compliance: 6%
English
C2(Advanced/Mastery)
Government ID
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