Hi! I’m Karla Resureccion, a reliable and detail-oriented Virtual Assistant with experience in e-commerce support, customer service, product research, and content creation.
I help online businesses stay organized, provide excellent customer support, and create engaging content that helps grow sales and improve customer satisfaction.
My Skills & Expertise:
• E-commerce Support (Shopify, Etsy, Amazon, WooCommerce)
• Customer Service via
• TikTok Affiliate & UGC Content Creation
• Product & Market Research
• Order Processing, Refunds & Tracking
• Product Listing & Inventory Management
• Canva & CapCut Video Editing
• Administrative Support & Data Entry
• CRM & Reporting Tasks
• Social Media Assistance
Tools & Platforms:
Shopify | WooCommerce | WordPress | TikTok Shop |
Content & Design Tools:
Canva | CapCut | ChatGPT | Adobe Premiere Pro | Gemini | Veo
Communication & Productivity:
Gmail | Outlook | Google Workspace | Microsoft Office | Slack |
Why work with me?
I am proactive, organized, fast-learning, and committed to delivering quality work on time. I always aim to help businesses improve efficiency, customer experience, and online presence.
Let’s work together to grow your business!
Experience: 6 months - 1 year
Experienced in assisting Shopify stores with product listings, order processing, customer support, inventory updates, and tracking shipments. Familiar with managing e-commerce tasks and providing excellent customer service.
Experience: 6 months - 1 year
Experienced in supporting e-commerce businesses through customer service, order processing, product research, inventory management, and handling customer inquiries via email, chat, and social media.
Experience: 2 - 5 years
I have over 3 years of experience using CapCut to create engaging and high-converting short-form videos for platforms like TikTok, Instagram Reels, and Facebook. I’m skilled in using advanced features such as keyframe animation, auto-captions, transitions, effects, and audio syncing. I can work with raw footage, follow brand guidelines, and deliver polished content optimized for social media performance. My editing style is fast-paced, attention-grabbing, and tailored to each target audience.
Experience: 6 months - 1 year
Created engaging short-form content for TikTok and social media platforms, including product-focused videos, UGC-style content, and basic graphic editing using CapCut and Canva.
Experience: 6 months - 1 year
Assisted with creating and posting content for Instagram, engaging with audiences, and supporting brand visibility through social media content and marketing strategies.
Experience: 6 months - 1 year
Experienced in researching trending and winning products, competitor analysis, and market trends for e-commerce businesses.
Experience: 6 months - 1 year
Familiar with managing WooCommerce stores, including product listings, order processing, inventory updates, and assisting customers with e-commerce-related inquiries.
Experience: 2 - 5 years
I have experience using JIRA for tracking tasks, managing tickets, and collaborating with development and support teams. I’m familiar with creating and updating issues, assigning tasks, setting priorities, and monitoring progress through Kanban or Scrum boards. I use JIRA to ensure timely resolution of technical issues, streamline workflows, and maintain clear communication across teams.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experienced in creating social media graphics, promotional materials, and simple content designs using Canva.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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