Customer Service/Permit Coordinator/Mechanical Engineer

I have a lot of experienced when it comes to a Live Chat Support, we are the one who supporting the agent in the other line when there is a problem, we are the one who adding the equipment of the customer in their respective account. I have a nice low time conversation with the live chat because I can solved the issue as faster as I can, and due to my good performance I always get the Incentives bonus from my company.

Accurately prepared, reviewed, and submitted permit applications and supporting documentation to various U.S. city and county agencies. Maintained detailed permit records, project timelines, and approval statuses using internal databases and platforms such as ServiceTitan and Excel. Performed data entry and regular updates to project management tools to ensure real-time tracking and compliance across multiple projects. Managed large volumes of client and project data with a high degree of accuracy, ensuring consistent documentation and file organization for audits and inspections. Generated and submitted reports on permit progress, expiration dates, and pending requirements to support team decision-making. Conducted regular follow-ups with agencies and updated records promptly to reflect changes, delays, or approvals. Supported administrative tasks including email handling, document formatting, file management, and coordination with internal departments.

Coordinated the end-to-end permit application process to support timely execution of construction and development projects. Managed multiple project timelines simultaneously, ensuring permits and approvals were secured within required deadlines to avoid project delays.