Ecommerce Operations Manager |Marketplace Expert

Overview

Looking for full-time work (9 hours/day)

at $10.00/hour ($1,980.00/month)

Bachelor's Degree

Last Active

September 20th, 2023 (10 days ago)

Member Since

August 27th, 2016

Profile Description

-Order management such as fulfillment, modification, tracking, and cancelations 
-Bulk processing of orders via CSV file
-Filing of claims for lost and damages on Amazon and Deliverr
-Handling Amazon messages and feedback 
-Product replacement for lost and damaged 
-Handling Return and Refund requests
-Overseeing daily orders on Amazon, Shopify, Walmart, BestBuy, and other eCommerce marketplaces 
-Inventory management in different platforms 
-Handling chargebacks and fraudulent payments via NoFraud and Signifyd 
-Managing discount codes and promotions 
-Search term tracking 
-Competitor's price tracking and product ranking 
-Creating shipping labels 
-Handling Billing and Recurly 
-Knowledge of using Helium10 
-Generating cost analysis reports for special projects to the director of operations, CEO, and COO 
-Handling all customer service communications regarding questions related to orders, technical challenges, and feedback 
-Calendar management 
-Coordinated with other departments regarding new products, promotions, and sales/marketing strategies. 
-Providing supervision of teaUpgrade to see actual infombers, hiring/termination procedures, scheduling, orientation, payroll, meetings, and training. 
-Replicating customer reported issue 
-Creating macros on Zendesk and Intercom 
-Handling business emails 
-Mentoring and coaching agents  

CV link:Upgrade to see actual info