8+ Years Experience | Senior Account Manager | eCommerce Specialist

Overview

Looking for full-time work (8 hours/day)

at $16.60/hour ($3,200.00/month)

Bachelors degree

Last Active

July 5th, 2026 (3 days ago)

Member Since

August 24th, 2016

Profile Description

Hi Future Clients,

I am actively seeking to partner with visionary clients who value premium execution and believe in cultivating a healthy work-life balance.

I’m not just looking for a job; I’m looking for a long-term collaboration where we can scale and succeed together. If you're ready to invest in top-tier support and watch your business thrive side-by-side with a dedicated partner, let’s connect.

Backed by 8+ years of experience as a Senior Account Manager and eCommerce Specialist, I provide the calm, precise execution needed to keep your systems running smoothly while completely freeing up your time.

What I Bring to Your Brand:
Helpdesk Autonomy: Expert-level mastery of Gorgias, Zendesk, and Freshdesk. I don't just clear tickets; I optimize workflows, build macros, and manage the system so you never have to check it.

Full-Cycle Logistics Management: Deep experience independently navigating Shopify order fulfillment, tracking issues, supplier friction, and complex disputes/chargebacks.

High-Touch Retention: Turning customer frustration into clarity and brand loyalty through elite email and chat support. I treat your customers exactly how you would.

If you are ready to hand over the support keys to an expert and focus 100% on scaling, let’s connect this week.

Best regards,
Jonathan Demata
Senior Account Manager & eCommerce Specialist

#Customer Support #Customer Service #Communication #Email Support #Shopify #Gorgias