Ronilo

Customer Success & Operations Specialist | Email & Chat Support | Billing & Book

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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

April 9th, 2024

Profile Description

Hi! I’m Ronilo, a Customer Experience & Operations Specialist based in Bacolod City. With 5 years of experience supporting global brands in the Airline, Telco, and Retail sectors (including TTEC and Concentrix), I specialize in managing high-volume Email and Chat operations.

I am an expert in end-to-end booking management and secure payment processing. Whether it’s coordinating complex travel itineraries or handling sensitive billing inquiries, I ensure every transaction is accurate and secure. My focus is on Customer Retention and Brand Loyalty—I don't just solve tickets; I create positive experiences that keep your clients coming back.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Multi-Channel Communication: Expert in real-time chat and email support with a focus on booking and billing. KPI Driven: Consistently exceeded benchmarks for First Response Time (FRT) and Resolution Rates. Workflow Optimization: Skilled at managing multiple high-priority tasks simultaneously while maintaining 100?curacy in troubleshooting. Crisis Management: Highly resilient in high-volume, high-pressure environments, ensuring professional brand representation at all times.

Customer Support » Chat Support

Experience: 2 - 5 years

I am a High-Volume Support Specialist with a proven track record in managing complex billing and booking operations. I specialize in maintaining peak response efficiency while managing multiple concurrent sessions, ensuring that high traffic never compromises service quality or resolution rates. I thrive in fast-paced environments where precision and calm under pressure are non-negotiable.

Other Skills

Basic Information

Age: 43

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bacolod City, Negros Occidental

Tests Taken: IQ
Score: 145

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”