Overview
Looking for full-time work (8 hours/day)
at $4.16/hour ($800.00/month)
Bachelors degree
Last Active
June 26th, 2026 (yesterday)
Member Since
April 8th, 2024
Profile Description
Dynamic and seasoned Virtual Assistant with over 5 years of extensive experience as a customer service specialist, proficient in both written and spoken English. Possessing over 1 year of hands-on experience as a Customer Service Team Leader, adept at managing teams and delivering exceptional support solutions.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
• Assisted in billing and technical concerns via e-mail (Zendesk) • Ensured the effectiveness and efficiency in delivering resolution to customer's concern
Customer Support » Chat Support
Experience: 1 - 2 years
• Addressed issues regarding hardware, software, and networking • Ensured the effectiveness and efficiency in delivering resolution to customer's concerns
Customer Support » Technical Support
Experience: 1 - 2 years
• Conducted remote troubleshooting via LMI tool • Addressed issues regarding hardware, software, and networking • Asked targeted questions to properly diagnose problems • Walked customers through proper troubleshooting on printer and networking issues on their end with a step-by-step instruction provided • Follow up with clients to ensure their systems are functional
Office and Administration » Team Leadership
Experience: 1 - 2 years
• Monitored team performance and reported on metrics • Handled coaching to team members on their performance and attendance status • Performed product training to team members for new product updates and rules • Provided guidance and set goals to team members for their tasks and ensured that the client needs were met • Discussed metrics and updates on bi-weekly sync-up and weekly QA Calibration with the Support team and client
Other Skills
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 134
- DISC
- Dominance: 35%
- Influence: 10%
- Steadiness: 25%
- Compliance: 30%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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