Customer Service & Sales Representative | Social Media Manager | Admin VA | Heal

Doing Sales for about 3 years. My role is to give customer service to members to upsell insurance products.

About 2 years of experience in customer service in the healthcare industry. Assisting customers with their insurance benefits and inquiries. Doing follow-ups in facilities and with medical professionals regarding the member's inquiries.

Experienced outbound sales representative. From generating leads to cold calling, email marketing, posting on social media for engagement, to client presentations, and closing. I also do after-sales service to better take care of the clients. e to members to upsell insurance products.

Medical Billing & Claims Analysis ⭐⭐⭐⭐⭐ Strong expertise in reviewing medical claims, verifying coverage, identifying discrepancies, and ensuring accurate billing in compliance with insurance guidelines and HIPAA standards. Healthcare Customer Service & Member Support ⭐⭐⭐⭐⭐ Proven ability to handle high-volume calls, explain complex insurance and billing concerns clearly, resolve issues efficiently, and deliver empathetic support to patients and members. Insurance Benefits Knowledge & Communication ⭐⭐⭐⭐⭐ In-depth understanding of medical and dental insurance plans, eligibility, and benefits, paired with clear, professional communication to ensure member satisfaction and accurate resolutions.

1-2 years of experience in the end-to-end process of Technical Recruitment. Have experience from sourcing candidates, paper screening, initial screening, and Final Interviews from agency to client.

I have experience in content creation through managing my own brand and social media platforms, specifically on TikTok and Facebook. I am responsible for creating engaging and relevant content aligned with my target audience, including short-form videos, graphics, and promotional materials. I handle the full content process, from planning and concept development to editing and publishing. This experience has allowed me to develop a strong understanding of current social media trends, audience engagement strategies, and content optimization to improve reach and visibility.

I have experience in social media engagement by actively interacting with followers and potential customers through comments, reactions, and direct responses across platforms such as TikTok and Facebook. I ensure timely and professional communication, addressing inquiries, acknowledging feedback, and fostering positive relationships with the audience. Through consistent engagement, I help build brand trust, maintain an active online presence, and encourage customer interaction, which contributes to overall audience growth and retention.