Overview
Looking for full-time work (8 hours/day)
at $8.51/hour ($1,636.35/month)
Bachelors degree
Last Active
June 27th, 2026 (yesterday)
Member Since
April 1st, 2024
Profile Description
Experienced WFM Reports and Real-Time Analyst skilled in monitoring intraday performance, generating accurate reports, and analyzing key metrics like AHT, ASA, Service Level, and adherence. Proficient in tools such as Excel, ServiceNow, and WFM platforms (e.g., AVAYA CMS, Genesys). Known for quick decision-making, real-time coordination, and process improvement to support operational efficiency. Developed an automatic notification of high priority tickets directly from ServiceNow platform to our communication channels real time that improved performance and response SLAs.
Top Skills
Office and Administration » Data Entry
Experience: 5 - 10 years
Office and Administration » Data analysis
Experience: 2 - 5 years
Human Resources » Workforce Management
Experience: 2 - 5 years
Experienced Real Time and reports analyst handled customer service and service desk accounts for healthcare, insurance, financial and distribution businesses.
Other Skills
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Microsoft 365
Experience: 5 - 10 years
Office and Administration » Data Management
Experience: Less than 6 months
Software » Databases » ServiceNow
Experience: 2 - 5 years
Generated interactive dashboards and developed an automatic notification of high priority tickets.
Customer Support » Sales Support » Lead Generation
Experience: Less than 6 months
Software » Databases » PostgreSQL
Experience: 6 months - 1 year
Customer Support » Customer Service » Genesys Cloud
Experience: 1 - 2 years
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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