Medical Biller / Medical Virtual Assistant

• Handled inbound and outbound calls from customers for product inquiry, order status, and customer complaints. • Process payments, create credit memo for refund, send invoice or send sales order confirmation. • Tracking orders from partner logistics company, get order progress from the warehouse and create tickets for various concerns. • Performed file documentation, maintained accurate records for sales tracking and inventory.

I have hands-on experience as a Medical Biller in behavioral health and telemedicine settings, supporting accurate and efficient revenue cycle management processes. My responsibilities included preparing medical claims, reviewing patient encounters, and applying accurate CPT, ICD-10, and billing codes to ensure clean claim submissions and timely reimbursements. I am experienced in handling denied and rejected claims by reviewing claim statuses through Availity and insurance provider portals, identifying errors, tracing rejections, and resolving billing discrepancies to improve claim acceptance rates. I also conducted insurance follow-ups to check pending reimbursements, verify claim processing updates, and coordinate with payers to ensure timely payment resolution. Additionally, I managed payment posting by accurately recording insurance and patient payments into the system while maintaining organized billing records. I have extensive experience performing insurance verification and eligibility checks, confirming patient benefits, coverage details, copays, deductibles, and authorization requirements to help ensure a smooth and accurate claim filing process. Core Billing Experience Includes: • Medical Billing Preparation & Claims Processing • CPT & ICD-10 Coding Application • Claims Review, Error Tracing & Rejection Resolution • Denied Claims Follow-Up & Appeals Support • Payment Posting & Reconciliation • Insurance Verification & Eligibility Checks • Availity Portal Navigation & Claims Management • Provider Portal Claims Review & Follow-Up • Reimbursement Tracking & Insurance Outreach • Prior Authorization Support • Behavioral Health & Telemedicine Billing Support • HIPAA-Compliant Documentation & Record Handling

* Maintained accurate, up-to-date, and secure Electronic Health Records (EHRs)

I provide comprehensive support for day-to-day tasks, including answering patient inquiries via phone, email, text, and chat; scheduling and confirming appointments; conducting patient follow-ups; managing telehealth visits; and keeping inboxes organized and up to date.

• Monitored and tracked medication deliveries to ensure timely shipments, coordinating with patients to confirm receipt. • Updated and maintained accurate records of medication orders and inventory. • Process payments, create credit memo for refund, send invoice or send sales order confirmation. • Tracking orders from partner logistics company, get order progress from the warehouse and create tickets for various concerns.