Overview
Looking for full-time work (8 hours/day)
at $6.62/hour ($1,280.00/month)
Bachelors degree
Last Active
July 6th, 2026 (3 days ago)
Member Since
March 25th, 2024
Profile Description
Dedicated and goal-oriented professional with experience in customer service, logistics, and tourism management, currently excelling as a Team Lead at 5CA, where I manage agents and conduct quality assurance reviews to ensure exceptional service delivery. I hold a Bachelor of Science in Tourism Management from the Polytechnic University of the Philippines, where I consistently earned President’s Lister recognition (
With professional experience as a Driver Support Specialist at Skipcart and a Customer Service Associate at Remitly, I honed skills in client problem-solving, process optimization, and fostering long-term customer relationships. My training with International Airline Services Inc. and 2GO Inc. provided hands-on experience in airline and cruise operations, customer assistance, and front-line services, solidifying my foundation in the tourism and travel industry.
Beyond my technical expertise, I’ve demonstrated strong leadership skills as part of the CTHTM Student Council, contributing to initiatives that promoted inclusivity, communication, and public relations. I also successfully completed a TEFL certification, enhancing my English proficiency and teaching capabilities, and earned a Microsoft Excel Masterclass certification, expanding my data management and analytical skills.
Passionate about delivering excellent customer experiences, fostering collaboration, and driving positive outcomes, I’m eager to contribute to roles in tourism management, customer service, or related fields, leveraging my leadership, analytical, and interpersonal skills to ensure organizational success.
Top Skills
I have a solid background in customer service, particularly through email support using Zendesk. Over the course of 8 months in a full-time role, I've honed my skills in addressing customer inquiries promptly, efficiently, and with a high level of professionalism. My experience with Zendesk has equipped me with the tools to navigate various customer issues, ensuring satisfaction and resolution in every interaction.
Customer Support » Customer Service
Experience: 2 - 5 years
With 2 years of BPO experience under my belt, I've adeptly handled customer inquiries across multiple channels including email, chat, and calls. Through this tenure, I've fine-tuned my communication skills to effectively address customer concerns, provide timely assistance, and ensure a positive customer experience. My ability to adapt to various communication platforms and resolve issues efficiently makes me a valuable asset in any customer-facing role.
Other Skills
Marketing » CRM » Salesforce
Experience: 1 - 2 years
I bring comprehensive experience in customer service utilizing Salesforce, adept at managing inquiries across emails, chats, and calls. Through my tenure, I've effectively utilized Salesforce tools to streamline communication, resolve issues promptly, and ensure customer satisfaction. My proficiency in navigating Salesforce's interface, coupled with strong communication skills, enables me to deliver exceptional service and support across multiple channels seamlessly.
Coaching » Homeschool » Tutorial Teaching
Experience: 6 months - 1 year
With a TEFL certificate in hand, I bring professional training and expertise to my English teaching endeavors. Over 7 months of experience, I've developed a knack for simplifying complex concepts, fostering student engagement, and creating dynamic lesso tailored to the needs of Japanese learners. My commitment to continuous improvement ensures that each student receives personalized attention and achieves their language goals effectively.
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 111
- DISC
- Dominance: 49
- Influence: 20
- Steadiness: 20
- Compliance: 12
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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