Customer Service Specialist

Experienced in providing dedicated email support for Shopify merchants. I assist store owners with platform navigation, online store creation, interface design, order processing, and fulfillment. I also provide guidance on marketing strategies, sales optimization, and general e-commerce business operations.

Experienced in providing real-time live chat support for Shopify merchants. I deliver immediate, step-by-step assistance with store customization, payment troubleshooting, and order management. Efficient at multitasking across multiple chat windows to guide business owners through live operational issues, helping them optimize their stores and drive sales instantly.

Versatile Customer Service Professional with nearly three years of BPO experience across e-commerce merchant support, financial back-office operations, and billing management. Proven track record in resolving complex customer complaints, managing billing and warranty inquiries, and maintaining high performance metrics, including a 96% CSAT score. Experienced in utilizing product knowledge to build client relationships, reduce average handle time, and maintain strong customer loyalty.

Experienced hybrid Merchant Support Advisor providing assistance via call, email, and live chat. I guide global Shopify merchants through end-to-end e-commerce operations, including store setup, interface design, order fulfillment, inventory control, and billing. Proven ability to troubleshoot real-time technical issues and offer strategic advice to help businesses boost sales and run smoothly.

Resourceful professional with a strong ability to master complex product catalogs and system workflows. When information is not readily available in a single database, I excel at utilizing alternative resources—such as internal knowledge bases, cross-departmental documentation, and real-time research—to deliver accurate, comprehensive solutions to customers and maintain high first-contact resolution rates.

Experienced Back Office Representative handling JPMC banking disputes and complex customer complaints. Specialized in reviewing case documents and investigating issues regarding unwanted fees, duplicate charges, billing errors, and cancelled reservations. Skilled at conducting deep-dive transaction investigations to determine root causes and verify fraudulent versus non-fraudulent activity while strictly adhering to compliance standards.