Erna
Customer Support VA & Sales Specialist - 3+ Years Experience
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $2.83/hour ($545.44/month)
Bachelors degree
Last Active
June 30th, 2026 (8 days ago)
Member Since
March 9th, 2024
Profile Description
Customer issues and complaints happen in every industry. But handling these mistakes well is how you keep your customers from leaving.
With over 3 years of combined experience in customer support and sales, I help businesses retain customers and maintain a great reputation. I am detail-oriented, strict with company policies, and highly empathetic.
I am here to keep your inbox clean, handle customer complaints smoothly, and make sure your clients feel heard and valued.
Software Skills: Gorgias, Shopify, Slack, Skype, Zoom, Gmail
Expertise:
Customer Support & Retention
Dispute Resolution & Ticket Management
Policy Adherence & Problem Solving
General Inbox &
If you are looking for a reliable, calm, and experienced support partner for your team, please send me a message. Let's work together!
Top Skills
E-Commerce » Amazon
Experience: 1 - 2 years
E-commerce Customer Service
Customer Support
Experience: 1 - 2 years
Voice and Chats
Customer Support » Ecommerce » Amazon
Experience: 1 - 2 years
Amazon Retail Support
Other Skills
Customer Support » Sales Support
Experience: 1 - 2 years
Sales Communication
Customer Support » Customer Service
Experience: 1 - 2 years
Customer Complaint Handling
E-Commerce » Order processing
Experience: 1 - 2 years
Refunds & Replacements Processing
E-Commerce » Order processing » Order Tracking
Experience: 1 - 2 years
Marketing » Social Media Management » Facebook marketing
Experience: 1 - 2 years
Facebook Lead Generation
Project Management » Trello
Experience: 1 - 2 years
Design » Graphic Design » Canva
Experience: 2 - 5 years
Office and Administration » AI Tools » ChatGPT
Experience: 2 - 5 years
Office and Administration » Google Workspace
Experience: 1 - 2 years
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Enrique Villanueva, Siquijor
- Tests Taken
- IQ
- Score: 126
- DISC
- Dominance: 33%
- Influence: 9%
- Steadiness: 29%
- Compliance: 29%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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