Versatile and results-driven Operations Junior Admin Assistant with a solid background in administrative support, training, and team leadership. Former Trainer for Intuit QuickBooks, skilled in delivering clear, engaging instruction and supporting learners at various levels. Also served as a Team Leader in Customer Service for BCBS Anthem, where I developed strong leadership, conflict resolution, and performance coaching skills.
Known for being highly organized, proactive, and adaptable—able to manage multiple tasks while maintaining attention to detail. Adept in tools like MS Office, Google Workspace, and internal systems for reporting, scheduling, and documentation. A collaborative team player with a passion for improving processes and supporting operational goals.
Experience: 1 - 2 years
Led a customer service team for BCBS Anthem, resolving escalations and ensuring service excellence.
Experience: 6 months - 1 year
Experienced in organizing files, managing calendars, and supporting day-to-day operations across departments.
Experience: Less than 6 months
Delivered training sessions for Intuit QuickBooks users, tailored content based on learning styles and team needs.
Experience: Less than 6 months
Involved in supporting process improvements, tracking performance metrics, and ensuring smooth operational flow.
Experience: Less than 6 months
Accurate and consistent in maintaining reports, trackers, and internal databases.
Experience: Less than 6 months
Comfortable in fast-paced, ever-changing environments—quick to learn and adjust to new tools and tasks.
Experience: 1 - 2 years
Proficient in Word, Excel, PowerPoint, and Outlook for admin tasks, reporting, and presentation support.
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