Executive Business Support / Freelancer / Business Development Manager

• Handled end-to-end recruitment: resume screening, interviewing, and onboarding

I managed a customer support team, and always review their recorded calls and randomly listens to their live calls to know if the representative follows the company guidelines and to spot which area they can improve on.

• Managed the CEO’s calendar, emails, and daily tasks • Assisted the CEO across multiple ventures, including a lab, telemedicine, and an elderly care home. • Scheduled meetings and organized travel and corporate events • Prepared contracts and coordinated with stakeholders and clients on the CEO’s behalf • HR and Remote Team Coordinator • Handled end-to-end recruitment: resume screening, interviewing, and onboarding • Managed the company’s remote team operations • Processed payroll for remote staff and ensured timely payments

• Managed day-to-day business operations. • Ensuring service level agreements (SLAs), quality standards, and productivity targets were consistently met. • Oversaw workforce performance, process improvements, client communications, and operational efficiency to support business objectives. • Monitored productivity and performance metrics • Developed and implemented Standard Operating Procedures (SOPs), streamlined workflows, and resolved operational bottlenecks to enhance productivity and business efficiency.

• Assisting other departments during downtime (Medical Billing, Medical Credentialing, Revenue Cycle Management Department)

• Processing loan applications • Document Review • Employment Verification • Identifying Fraud

• leading and managing remote and on-site teams, monitoring call quality, and coaching staff for performance improvement • Monitoring performance, and ensuring operational goals are met. • Improved productivity by implementing new organization and communication systems • Maintained a collaborative work environment that supports productivity and goal achievement.

• Payroll handling • Preparing invoices and organizing income through Freshbooks. • Organize and track income records to ensure accurate bookkeeping. • Accounts Receivable and Accounts Payable