Virtual Assistant

- Served as the first point of contact for customers regarding orders, products, payments, account concerns, and website navigation. - Assisted customers, drivers, shippers, and delivery partners to ensure successful deliveries. - Resolved technical issues related to Amazon services and devices such as Prime, Echo, and Kindle. - Investigated and escalated potential delivery or customer experience issues before they became larger problems.

- Supported executives with calendar management, scheduling, communications, and administrative operations. - Coordinated meetings, managed documentation, and assisted with project follow-ups across teams. - Helped streamline workflows and maintain efficient communication between leadership and stakeholders. - Worked within a technology-focused company that provides IT services, cybersecurity, automation, and business technology solutions.

- Coordinated daily dispatch operations for Amazon linehaul and middle-mile transportation. - Monitored driver schedules, Hours of Service (HOS), and route compliance to ensure on-time deliveries and pickups. - Assigned loads, trailers, and tractors while maintaining efficient equipment utilization. - Tracked shipments and provided real-time updates to drivers, management, and stakeholders. - Managed route adjustments, delays, breakdowns, and other operational issues to minimize service disruptions. - Ensured compliance with DOT regulations, Amazon operational standards, and company policies. - Utilized transportation management systems, GPS tracking, and dispatch software to monitor fleet performance. - Coordinated with yards, hubs, and fulfillment centers to support smooth freight movement.