Mario

Operations & Customer Support Specialist | Zendesk & Salesforce

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Overview

Looking for full-time work (8 hours/day)

at $5.31/hour ($1,024.00/month)

Bachelors degree

Last Active

June 29th, 2026 (12 days ago)

Member Since

February 20th, 2024

Profile Description

Operations and Customer Support Specialist with 13+ years of experience supporting both office-based and remote teams. Skilled in managing Zendesk and Salesforce workflows, resolving customer issues, and contributing to lead generation and overall business operations.

Experienced in email and chat support, process documentation, technical and customer support, affiliate marketing, and team coordination across both on-site and remote environments.

With C2-level English proficiency, I deliver clear, professional communication to global customers. I am highly reliable, detail-oriented, and able to work independently with minimal supervision.

I am always willing to learn, grow, and explore new opportunities with the right company and training. I take pride in improving my skills, adapting to new tools and systems, and contributing to long-term business success.

Available 8 hours/day, with flexibility for extended hours when needed.

Top Skills

Marketing » Affiliate Marketing

Experience: 5 - 10 years

I am an Affiliate Marketing Specialist with experience in managing campaigns, driving traffic, and increasing conversions through strategic promotions and audience engagement. I focus on optimizing performance using data insights, improving click-through and conversion rates, and building strong relationships with partners. Results-driven and adaptable, I aim to maximize ROI while delivering consistent growth. Experience with company such as Together Networks, Moneylovers etc.

Customer Support » Chat Support

Experience: 10+ years

I am a Chat Support Specialist with 13+ years of experience handling high-volume live chat and email interactions. I excel at resolving technical and account-related issues quickly while maintaining high customer satisfaction and meeting SLAs. Known for clear communication, multitasking, and problem-solving, I consistently deliver efficient solutions and positive customer experiences in fast-paced environments. Including Dating Apps & Websites, Messaging Apps, Chat Apps, Zendesk.

Customer Support » Technical Support

Experience: 2 - 5 years

I am a Technical Support Specialist with 13+ years of experience resolving technical and account-related issues across chat and email channels. I excel at troubleshooting, diagnosing problems, and delivering timely solutions while maintaining high customer satisfaction and meeting SLAs. Known for clear communication and efficiency, I thrive in fast-paced, high-volume environments.