Josie

Virtual Assistant | Customer Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $2.99/hour ($576.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (6 days ago)

Member Since

February 19th, 2024

Profile Description

I am an organized Virtual Assistant and Customer Support Specialist with a career-long focus on professional communication.

My background is built on administrative accuracy, where I have managed complex digital records and coordinated schedules for international students for over 11 years. This experience has given me the patience and clarity needed to handle complex inquiries with total professionalism and stay organized under pressure.

I have experience in order coordination, documentation, and process management within the healthcare and e-commerce industries. I am very comfortable navigating CRM systems, managing data, and ensuring that every file is organized and up-to-date.

I also support procurement by researching suppliers and making sure all the necessary items are delivered for projects that have been awarded. Whether I am tracking inventory or handling business emails, I always double-check my work to make sure it is 100% accurate.

I am a reliable "back-office" professional who works independently and follows strict workflows. I am a fast learner looking for a long-term, full-time partnership where I can help an operations team succeed.

Top Skills

E-Commerce » Etsy

Experience: Less than 6 months

I managed high-volume inquiries on Etsy, ensuring professional and empathetic service to maintain positive shop ratings. I coordinated the fulfillment of custom products, ensuring accuracy from the initial design request to the final shipment.

Customer Support » Email Support

Experience: 6 months - 1 year

I handle customer inquiries through email with professionalism and care, ensuring every response is clear and accurate. I focus on providing real-time resolutions and timely follow-ups to keep customers happy.

Customer Support » Customer Service

Experience: 6 months - 1 year

I provide high-quality, professional support by quickly identifying customer needs and finding the right solutions. My experience spans healthcare, e-commerce, and international education, where I have successfully guided clients through complex information—from insurance benefits and custom order fulfillment to English language learning. I pride myself on my patience, clear communication, and ability to handle sensitive data with total accuracy