Customer Service / Ecommerce / Email Support / Admin

From onsite email support at T-Mobile (1 year, 8 months), I successfully transitioned to a remote, client-facing role at Harmony Outdoor Brands (1 year, 2 months), a key Florida partner. Here, I manage extensive relationships with sod farms across 39 states, cultivating business with Lowe's and Home Depot. My responsibilities include end-to-end order lifecycle management (Freshdesk, Grower Live), multi-channel communication (emailing farms, managers, supervisors), inbound/outbound call handling (customer/store inquiries), and delivery scheduling, alongside precise order entry reporting.

Managed comprehensive inbound and outbound customer communications for T-Mobile and Verizon expertly handling inquiries and concerns. Skilled in email-based escalations and thorough investigation of customer issues to facilitate appropriate reimbursements, billing concern, technical support.

For the past 1 year and 2 months, I've supported US-based clients in a dynamic remote environment. Starting with 3 months of dedicated phone support for customer and store inquiries, I quickly advanced to a Client Account Specialist role. In this capacity, I expertly manage relationships with 39 sod farms across the United States, taking the lead on scheduling sod deliveries by directly coordinating with their customers.

Precision Logistics & Order Tracking Specialist I streamline complex logistics for 39 sod farms across the United States through meticulous organization and tracking. My core responsibilities include: 1. Optimizing Delivery Fees: I expertly manage and organize comprehensive spreadsheets to accurately apply and track delivery fees, ensuring transparent billing and efficient processing for customers. 2. Customized Order Lifecycle Management: I developed and maintain a personalized Excel-based system for granular order tracking, providing real-time visibility into each stage: 3. Scheduled: Confirmed deliveries, clearly linked to customer and farm. 4. Pending: Orders awaiting delivery fee approval, proactively managed to prevent delays. 5. RTL trucking: Identifying non-deliverable orders from farms, I swiftly coordinate with third-party trucking services to guarantee successful fulfillment and minimize disruption.

As a remote professional, I successfully managed and grew client relationships for sod farms across 39 states, strategically expanding business with key retail partners like Lowe's and Home Depot. My expertise spans end-to-end customer order management, from initial inquiry to scheduled delivery, utilizing Freshdesk for seamless communication and Grower Live for precise order entry. I excel at multi-tasking, handling high-volume inbound/outbound calls with farms and customers, email correspondence, and meticulous order processing for major retailers.

Based remotely in Florida, I manage the critical order entry process for US clients sourcing sod through Home Depot and Lowe's. Within 3 hours of electronic receipt, I accurately enter all orders into Grower Live, providing farms (HMI and GMI) with the necessary data to schedule deliveries efficiently within 3 business days. My work ensures a smooth transition from purchase to fulfillment for our clients.

Leveraging my experience in onsite customer outreach at T-Mobile where I facilitated timely reimbursement claims by informing customers of necessary documentation I seamlessly transitioned to a remote work-from-home setup. For the past 1 year and 2 months, I've excelled in a client-facing role, proactively calling customers to coordinate and schedule sod deliveries for various farm clients.