Operations Manager | Customer Relations & Talent Acquisition

Experienced in overseeing day-to-day business functions, coordinating across teams, and improving systems for efficiency. I’ve managed scheduling, handled escalations, and implemented workflows that reduce errors and increase productivity.

Handled full-cycle recruitment including job posting, screening, interviewing, and onboarding. I’ve worked with startups and education-based companies to build strong, remote-ready teams through strategic outreach and clear hiring processes.

In this role, I functioned as both a customer relations lead and a virtual assistant to the company’s CEO and operations managers. I handled daily tour schedules (similar to calendar management), responded to customer emails and calls across time zones, processed invoices and billing, and managed refunds and booking issues. I also coordinated with city managers and guides globally to ensure smooth operations. This role required strong communication skills, attention to detail, and proactive follow-through — all within a remote setup.

Experienced in sourcing potential clients or candidates using platforms like LinkedIn, job boards, and outreach strategies. I can build contact lists and assist with early stages of sales or hiring pipelines.

Proficient in Google Docs, Sheets, Slides, Drive, Gmail, Calendar, and shared folders. I use these daily for organizing tasks, creating documents, collaborating with teams, and storing important files.

Provided direct support to founders and managers through calendar management, inbox sorting, report preparation, and general admin tasks. I anticipate needs, manage priorities, and maintain confidentiality and professionalism in all communications.

Capable of managing basic posting schedules across platforms like Facebook, Instagram, and LinkedIn. I assist with captions, repurpose content, and track engagement to support marketing teams.

Skilled in creating simple graphics for social media, email banners, and internal materials using Canva. I can follow brand guidelines and produce professional-looking designs for everyday marketing needs.