ECommerce Virtual Assistant & Customer Service

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

June 26th, 2026 (2 days ago)

Member Since

February 2nd, 2024

Profile Description

Hello! I am Joy, a reliable Ecommerce Virtual Assistant with experience supporting Shopify stores, handling customer service, order processing, and ecommerce operations in a fast-paced environment.

My experience was:

3+ years handling Shopify customer support (email/chat) for order issues, refunds, replacements, shipping concerns, and chargebacks

Managed daily Shopify operations: order creation/editing, tracking updates, revenue monitoring, and customer follow-ups

Handled backend coordination with teams and assisted with basic admin and accounting-related tasks

Assisted with admin tasks, reporting, and basic accounting-related coordination.

Tools I use:

Shopify Admin
Zendesk
Freshdesk
Gorgias
Slack
Google Workspace (Gmail, Sheets, Docs)

I am highly detail-oriented, fast, and proactive, focused on resolving customer issues efficiently while keeping ecommerce operations organized and running smoothly.