Results-driven Customer Success Professional with 5+ years of experience managing high-volume US customer accounts, driving retention, and identifying revenue growth opportunities. Proven track record in proactive problem-solving, achieving Top 1 Sales Ranking and Top 2 Retention Performance in a telecom environment. Promoted within 6 months for providing leadership support, coaching agents, and improving process compliance. Additionally, brings 2+ years of video editing experience, creating engaging content using Adobe Premiere Pro, CapCut, and motion graphics tools. Skilled in customer relationship management, strategic communication, content creation, and delivering measurable business outcomes across customer success and digital media environments.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Worked as customer service representative, responsible for making sure that our customers remained satisfied with the services and products of our client. Worked as line/chat supervisor and is responsible for approvals, agent escalations and customer support. Had experience with knowledge transfer (acting SME) during training and nesting period for newly hired batches between August 2024 to November 2024, assisting unit managers.
Experience: 1 - 2 years
Brings 2+ years of video editing experience, creating engaging content using Adobe Premiere Pro, CapCut, and motion graphics tools. Skilled in customer relationship management, strategic communication, content creation, and delivering measurable business outcomes across customer success and digital media environments
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