Back-Office Specialist | QA Analyst | Non-Voice Remote

Accurate and efficient data entry across multiple systems and platforms. Experienced in processing high-volume records, updating databases, verifying information, and maintaining data integrity. Skilled in entering patient records, policy documentation, customer account details, and order information with strong attention to detail and minimal errors.

Experienced in conducting detailed quality audits with a proven 98% average audit score. Skilled in evaluating documentation accuracy, SOP compliance, workflow execution, and recorded communications. Provides clear, constructive feedback to improve team performance. Strong eye for detail and consistency, ensuring all work meets company standards and regulatory requirements.

Reliable back-office specialist with experience across healthcare, insurance, and telecommunications. Handles email and chat communication, order processing, file organization, record keeping, and task coordination with minimal supervision. Comfortable in remote, async environments and focused on completing daily tasks accurately and on time.

Experienced in handling customer and provider inquiries through email with clear, professional written communication. Skilled in resolving documentation discrepancies, payment inquiries, and service updates. Comfortable managing high-volume email queues while maintaining accuracy and tone.

Proficient in organizing, updating, and maintaining accurate records across healthcare, insurance, and telecom industries. Experienced in verifying patient information, policy details, and account data. Ensures all files are properly named, categorized, and accessible for team use and compliance audits.

Familiar with healthcare documentation including medical records, billing records, invoices, and status updates. Experienced in retrieving records from providers, verifying document types, and organizing files within internal systems. Understands patient data confidentiality and compliance requirements.

Skilled in processing daily orders from creation to completion, including tracking, updating statuses, and resolving issues. Experienced in order management systems and coordinating with teams to ensure timely fulfillment. Comfortable with repetitive, detail-oriented workflows.