Richard
Team Manager- Sales/Chat Support/Lead Generalist (GHL)/ Appo
Verified
Overview
Looking for full-time work (8 hours/day)
at $7.65/hour ($1,472.00/month)
High school diploma
Last Active
June 24th, 2026 (2 days ago)
Member Since
January 20th, 2024
Profile Description
People-Oriented Individual who can efficiently work with either a group of people or individually. I enjoy doing work that involves dealing with people and things that makes me challenge to overcome and resolve critical issues. I am able to enhance my Leadership role having almost 6 Years in BPO Industry as a Team Manager who does coaching and identifying behaviors and opportunities to every Agent that I handle either through an Inbound Sales Call or Chat Support and collaborate with our Foreign Clients and discuss the Action Plans to improve our site's KPIs in one of the Biggest Telecommunication Company in the US. I'm keen on learning new things and making sure that I adopt it easily to move forward and do it in a timely manner. I manage to meet deadlines and not even ask for follow ups. Being an effective Leader was my strength as I can manage my Team's attrition with people engagement. I make sure that every Agent is well-treated and motivated while driving performance.
Top Skills
Customer Support » Chat Support
Experience: 5 - 10 years
Team Manager for Chat Support (Care) wherein we handle different types of customers who has concerns/issues that we need to address and provide effective resolution and provide exceptional customer experience.
Office and Administration » Email Handling
Experience: 5 - 10 years
Team Manager for 6 Years that aside from managing Team, I am able to handle HR tasks and processes that involves email works from agent to site needs.
Other Skills
Marketing » Telemarketing » Inbound Sales
Experience: 5 - 10 years
Sales Agent to being a Team Manager for a Sales Inbound Account who handles a Telco Company in the US. We are taking customer's request to get our product and upsell for additional revenue. Used in upselling and objection rebuttals.
Marketing » Telemarketing » Outbound Sales
Experience: 6 months - 1 year
Doing outbound calls, email, SMS using CRM like GHL, Axle, FPT, Mindbody and the likes. Experienced in heavy calling and multi account handling.
Customer Support » Sales Support
Experience: 5 - 10 years
In sales industry for almost a decade now. Inbound, Outbound, B2C, or B2B
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
As a Manager, One of my tasks is to set schedule for my Agents and also with their pay attendance. Dealing with weekly/monthly schedules and changes based on Business needs.
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 115
- DISC
- Dominance: 28
- Influence: 7
- Steadiness: 30
- Compliance: 35
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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