Kimberly

Virtual Assistant

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 25th, 2026 (today)

Member Since

January 19th, 2024

Profile Description

Dedicated and results-driven professional with a wealth of experience in providing exceptional customer support through various channels, including chat, phone, and email. Proven track record as a Bank Customer Support Representative and adept at multitasking in a fast-paced environment. Experienced Virtual Assistant with strong organizational and communication skills. Committed to delivering outstanding service and exceeding customer expectations.

Enthusiastic about leveraging my diverse skill set to contribute to a dynamic team and deliver exceptional customer experiences. Open to new challenges and eager to bring my expertise to a forward-thinking organization.

Top Skills

Customer Support » Email Support

Experience: Less than 6 months

Demonstrated success in delivering top-notch customer service, resolving inquiries, and providing accurate information. Proficient in handling complex issues with tact and efficiency.

Customer Support » Chat Support

Experience: 1 - 2 years

Delivered real-time chat support for billing, technical, and account concerns. Assisted customers with plan inquiries, service troubleshooting, and payment processing while maintaining high customer satisfaction and meeting performance metrics. Documented interactions accurately and promoted products and self-service options when appropriate.

Office and Administration » Problem Solving

Experience: 2 - 5 years

Adept at identifying and resolving customer issues promptly. Possesses strong analytical and problem-solving skills, ensuring customer satisfaction and retention.