DIGITAL MARKETING STRATEGIST |PAID ADS SPECIALIST 9+ Years Expertise

Experienced in managing Facebook Pages and business social media accounts. Handles content posting, audience engagement, basic Canva graphics, customer replies, and Facebook boosting/ads to help increase visibility and engagement.

Experienced in e-commerce customer support handling inquiries, order tracking, returns/refunds, and product concerns. Familiar with Shopee, Lazada, TikTok Shop, and Facebook messages. Focused on providing fast, professional, and helpful responses to improve customer satisfaction and sales experience.

Experienced in conducting training and coaching sessions for team members and business partners to improve sales, customer service, and e-commerce operations. Facilitates both online (Zoom) and onsite training focused on skill development, workflow improvement, and performance growth.

Experienced in leading and coordinating teams to ensure smooth daily operations and task completion. Responsible for assigning workloads, monitoring performance, and supporting team members to improve productivity, efficiency, and workflow consistency in an organized office environment.

Experienced in Basic Facebook Ads support and boosting campaigns for facebook pages. Assists in creating and managing ad boosts, targeting audiences, monitoring engagement, and improving reach for e-commerce products. Familiar with promoting products and services to increase visibility and sales.

Experienced in creating simple advertising and marketing designs for online businesses using basic Canva and basic Photoshop. Produces social media posts, promotional materials, product highlights, and marketing visuals to support brand awareness, engagement, and sales.

Handles content planning by creating weekly/monthly posting schedules, content ideas, and marketing themes for social media platforms. Ensures consistent posting and alignment with business promotions and campaigns.