Iris

Customer Service Representative/ Dispute Specialist

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Bachelors degree

Last Active

March 19th, 2026 (81 days ago)

Member Since

January 17th, 2024

Profile Description

I am a highly skilled customer service representative with more than 9 years of experience. I have a strong background in this industry and I have worked under a BPO company based in the Philippines.

I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am able to work independently in busy environments and also within a team setting. I had the opportunity to work with a multi-brand client throughout my BPO experience wherein I worked with different platforms Zendesk, Gorgias, Shopify, Recharge and Slack. I have also experience in chargeback through Shopify, Braintree, PayPal and Amex.

As a CSR with broad experience, I have been able to provide a satisfying service to the customers I've handled. I'm also able to organize my tasks based on the urgency and importance. And able to finish tasks in a timely manner.

Top Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Zendesk ticketing system - this is where we communicate, between a customer support team and a customer. Tickets can be opened by customers whenever they have an issue that requires the attention of a customer support team. Email, Chat, SMS and Phone support.