General Virtual Assistant | Talent Manager

I serve as the primary point of contact through livechat, phone, and email for both customers and merchants, ensuring seamless communication and satisfaction on both ends. My key responsibilities include helping customers curate memorable date experiences, primarily for young couples, while guiding them to achieve their desired outcomes and maximizing the value of their bookings. I handle all aspects of customer support, from organizing and managing bookings to rescheduling as needed, ensuring a smooth and enjoyable experience. By maintaining a high level of customer satisfaction and loyalty, I play a pivotal role in fostering long-term relationships with both clients and partners.

As a Talent Manager, I am responsible for identifying and recruiting talented content creators across various social media platforms. My role involves understanding creators' needs and negotiating mutually beneficial partnerships that align with the agency’s goals. I manage talent agreements, track campaign performance metrics, and oversee scheduling and bookings. Additionally, I work closely with cross-functional teams, including marketing, creative, and client services, to ensure seamless execution of campaigns and successful outcomes for both creators and clients.