I am an IT graduate with over 8 years of BPO experience handling telco, financial, and ecommerce accounts such as Shopify. I specialize in customer service and sales, including upselling and cross-selling, across chat, phone, and
Experience: 5 - 10 years
I've been trained as a customer service support for years and already have confidence how to solve customer or client's concerns regarding their services through online.
Experience: 2 - 5 years
In my previous BPO role, I managed customer and client communications through email, ensuring professionalism and efficiency in handling messages
Experience: 1 - 2 years
Skilled in troubleshooting website errors for merchants, assisting with website customization, and managing settings within the Shopify store admin. Proficient in theme customization and resolving technical issues to optimize store performance.
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