Customer Support Specialist | Healthcare, Technical & Sales Experience

I have experience in Email Support. I’ve spent years helping customers by answering their questions and solving problems through email. I’m good at writing clear and helpful emails. My goal is always to make customers happy.

I have experience in Chat Support. This involves helping customers by answering their questions and solving problems through online chat. I’m skilled at writing quick and clear messages. I also know how to use different chat tools to make my work more efficient. My main goal is to make sure customers are satisfied with the help they receive.

Outsource USA – Americare Healthcare Patient Advocate Conducted outbound calls to inform patients of scheduled healthcare visits Coordinated services including RN, SN, ST, PT, OT, and HHA visits Followed physician orders to ensure accurate care scheduling Used HCHB to access patient records and clinical information Communicated with internal teams via Outlook for coordination what is the project details: Krian Saludo | 00:00 All right. How can I help you? Speaker 2 | 00:02 Good morning. This is Mister Goldberg. I have a place at 87 West 87th Street, Manhattan. Would you folks be able to repair an outside door? Krian Saludo | 00:13 Repair o an outside door. Speaker 2 | 00:16 Yeah, one of my doors fell off the hinges, so it has to be taken off. The door has to be repaired and then remounted. Krian Saludo | 00:29 It looks like the scope of work is a bit smaller than the type of project we typically focus on. Speaker 2 | 00:35 Yeah. Okay. Okay. Krian Saludo | 00:36 Yeah, but no problem. Let me try to coordinate with the project manager. Is this the best contact number to reach you? Speaker 2 | 00:44 Now call me at 917-684-4385. Krian Saludo | 00:49 Okay, I got it. Thank you. I'll get back to you. As soon as I confirm. Speaker 2 | 00:52 So much. Krian Saludo | 00:52 Okay, alright, bye. Here are the project details based on the call: Project Type Minor repair / handyman work Scope of Work Repair of an exterior door Door has fallen off its hinges Work required: Remove the door Repair the door Reinstall (remount) the door Property Address 87 West 87th Street, Manhattan, NY Client Contact Name: Mr. Goldberg Phone: 917-684-4385 Notes Small-scale job (not a full renovation) May need coordination with project manager to confirm if serviceable If you want, I can format this into CRM notes or a follow-up message ???? Paraoharse this: Good morning, Ofir. I know this is a small project but before moving him to the right stage I just need your confirmation first. Good morning, Ofir. I understand this is a small project, but I just need your confirmation before moving him to the appropriate stage. Parapharse this: Good morning, Miri. Yes, it looks like kasi tinawagan ko iyan kahapon pero walang nakakilala sa name na iyan at indian accent at based sa stament niya ay mag share sila ng plans via google drvice which required to login. Nag email naman ako niyan kahapon pero wala ring reply Good morning, Miri. Yes, it seems a bit suspicious—I called that number yesterday, but no one recognized the name. The person I spoke with had an Indian accent and mentioned they would share plans via Google Drive, which requires a login. I also sent an email yesterday, but haven’t received any response. Draft me a follow up if he is interested now. THis is Overall Renovation: Regarding the cost of installing drywall on the ceiling of a 14-by-12-foot room. He mentioned that he might be interested in proceeding around spring or summer. Hi [Client Name], good day! This is [Your Name] from Overall Renovation. I’m just following up regarding your inquiry about installing drywall on the ceiling of your 14 × 12 ft room. You previously mentioned you might consider moving forward around spring or summer, so I wanted to check if this is something you're interested in pursuing now. Please let me know your availability, and I’d be happy to assist you with the next steps. Looking forward to your response! Whats the status: Krian Saludo | 00:00 Helen Cornelius, hi, this is Case here from Overall Renovation. I wanted to follow up on our last conversation about your property acquisition. Have you had a chance to make any progress? Speaker 2 | 00:15 Yeah. So hopefully by Monday or Tuesday. Krian Saludo | 00:19 All right, I'll give you a follow-up Monday. Okay. Perfect. Thank you. Talk to you soon. Bye. Status Update: Current Status: Pending Client Update: Expects progress by Monday or Tuesday Next Action: Follow up on Monday Summary: Client is still in the process of property acquisition and has not finalized yet. Awaiting update early next week. Draft me a follow up because he was unreposnive: Hi Jenny, Good day! This is Cassy from Overall Renovation. Thank you for reaching out regarding your new home construction project. We’d be happy to review your plans and provide a quote. Could you please share the Google Drive link containing the plans, drawings, and renderings? Once received, our team will review the details and get back to you accordingly. If there’s anything specific you’d like us to focus on, feel free to let us know as well. Looking forward to your response. Here’s a polite follow-up you can send: Hi Jenny, Good day! This is Cassy from Overall Renovation. I just wanted to follow up on my previous email regarding your new home construction project. We’re still interested in reviewing your plans and providing a quote. If you’re able to share the Google Drive link with the drawings and renderings, we’d be happy to take a look and assist you further. Please let us know if you’re still interested or if you need any help on your end. Looking forward to hearing from you. Paraphrase this in more details and arrange in english please: TP (TELEPERFORMANCE) - technical support = nag rerecieve ako ng inbound calls para ma assist ang customers sa kanilang modem, tv cable at remote. Ginagamit ko ang einstein360 na tools para ma access lahat ng services ng customer at ditto din ako kumukuha ng guidelines para maassist ang customers. May monthly quota din kami sa sales kung saan nag bebenta kami ng iphone kung mga internet plan ang mga customers namin. Alorica - healthcare customer support. (medicare part c) = nagrereceive kami ng inbound calls sa mga patient. Ang trabaho ko doon ay mag assist sa mga patients regarding sa kanilang insurance coverage katulad ng pag aassist sa kanilang questions sa PDP (prescription drug plan) - nah i-inform kung ano ang covered na gamot sa kanilang insurance at nag di-discuss kung ano ang mga copayments at cross-over coverage. Ginagamit ko ang medicare internal website para makita ang full snapshot ng patient. Netzon - technical chat support - Dyson = live chat support ako na nag aassist sa mga customers para tulungan ayusin ang kanilang vacuum, hair dryer at air purifier. nag po-proceso din kung mag-oorder online ang mga customers. Ginagamit ko ang salesforce para may full visibility ako sa customer data, track interactions at personalize service. BBD (Big Buildings direct) - lead qualifier = tumatawag ako ng mga auto generated leads. Pag merong customers na nag i-inquire sa website namin, automatiko silang hinihingian ng contact details nila katulad ng full name, contact number at email, once na e-fill up nila ang kanilang contact details ay automatiko itong mapupunta sa tools system ko na KIXIE LEADS. Sa KIXIE LEADS ako kumukuha ng leads para may matawagan akong mga customes kung saan tinatanong ko sila kung interesado ba sila sa product namin at kung interesado man sila, tinatransfer ko sila sa agent representative namin para kumuha ng quote or i-negotiate ng agent namin kung ano ang bagay na buildings para sa kanilang kailangan. OUTSOURCE USA - Americare healthcare patient advocate. = tinatawagan ko ang mga patients na under sa agency namin (Americare) para ipaalam sa kanila ang mga visits nila tulad ng RN, SN, ST, PT, OT at HHA. Kami ay makaka receive ng orders galing sa mga doctors ng patient at doon kami nag be-base kung ano ang mga visits na ibibigay sa kanila. Ginagamit namin ang HCHB (home care home base) na tools para makakuha ng full visibility sa kanilang clinical input at patient snapshot. Ginagamit din namin ang outlook para sa emails if necessary ng tulong ng ibang department. Here’s a more detailed, well-organized English version: Teleperformance (TP) – Technical Support Representative I handled inbound customer calls, providing technical assistance for modems, TV cable services, and remote controls. I used the Einstein360 tool to access customer accounts, review their services, and follow troubleshooting guidelines to resolve issues efficiently. In addition to technical support, we had a monthly sales quota where we promoted and sold products such as iPhones and internet plans to customers when appropriate. Alorica – Healthcare Customer Support (Medicare Part C) I managed inbound calls from patients, assisting them with inquiries related to their insurance coverage. My responsibilities included explaining details about their Prescription Drug Plan (PDP), such as which medications were covered, as well as discussing copayments and crossover coverage. I utilized the Medicare internal website to access a complete patient profile and ensure accurate and compliant assistance. Netzon – Technical Chat Support (Dyson) I worked as a live chat support agent, assisting customers with troubleshooting their Dyson products, including vacuum cleaners, hair dryers, and air purifiers. I also helped process online orders when needed. I used Salesforce to access customer data, track interactions, and provide personalized and efficient support. Big Buildings Direct (BBD) – Lead Qualifier I handled outbound calls to auto-generated leads. When customers submitted inquiries through the company website, their contact details (full name, phone number, and email) were automatically captured in the Kixie Leads system. I used this tool to contact potential clients, assess their interest in our products, and qualify leads. Interested customers were then transferred to a sales representative for quotation and further negotiation based on their building requirements. Outsource USA – Americare Healthcare Patient Advocate I conducted outbound calls to patients under the Americare program to inform them about their scheduled healthcare visits, including RN, SN, ST, PT, OT, and HHA services. We received physician orders, which served as the basis for scheduling and coordinating patient care. I used Home Care Home Base (HCHB) to access patient records, clinical data, and overall case information. Additionally, I utilized Outlook for communication and coordination with other departments when necessary. If you want, I can turn this into a resume format or interview answer (Tell me about your experience) ???? I need a bullet points. Here’s a clean bullet-point version you can use for resume or quick reference: Teleperformance (TP) – Technical Support Representative Handled inbound calls for modem, TV cable, and remote troubleshooting Used Einstein360 to access customer accounts and service details Followed system-guided troubleshooting to resolve technical issues Met monthly sales targets by promoting iPhones and internet plans Provided customer support while identifying upselling opportunities Alorica – Healthcare Customer Support (Medicare Part C) Assisted patients via inbound calls regarding insurance coverage Explained Prescription Drug Plans (PDP), including covered medications Discussed copayments and crossover coverage details Used Medicare internal systems to access complete patient profiles Ensured accurate and compliant healthcare information delivery