Staffing Coordinator |Case Analyst | Background Analyst | Intake Specialist | Em

Bringing nearly five years of experience in the BPO industry, specializing in financial accounts and high-volume customer support. Handled inbound calls and provided end-to-end assistance for client account inquiries, including card activation, account maintenance, and benefits education. Demonstrated expertise in reviewing and explaining transactions, identifying discrepancies, and assisting clients with filing disputes for unauthorized transactions, ensuring accurate documentation and timely resolution to help clients recover their funds. Played a key role in client retention, addressing concerns of at-risk customers, offering appropriate solutions, and strengthening trust to maintain long-term business relationships. Consistently delivered professional, empathetic service while adhering to compliance standards, data privacy policies, and performance metrics in a fast-paced environment.

I worked in a staffing agency with a verifiable track record, coordinating healthcare staffing needs between facilities and qualified professionals. I ensured facilities’ advance manpower requirements—such as additional nurses and aides—were filled by matching available staff to required dates and shifts.

Currently working with US pre settlement company reviewing and building submissions from brokers and law firms, does back ground evealuation for each Plaintiff applications and keep records up to date for plaintiffs to support their case