IT Support/Data Entry Specialist/EMail Support

I have been working as an Email Support Specialist for a small company that uses Shopify and Freskdesk for more than a year. I've developed an ability to deal with frustrated customers. Duties at my previous company are handling 150-250 tickets a day. I've managed many kinds of complaints and resolved them on time. Refunding Orders, Handling Returns/Exchanges, and Updating the tracking number of their orders.

Experienced IT Support and Systems Engineer with over 8 years of hands-on experience delivering technical support, system administration, and infrastructure support across global environments. Strong background in Windows and Linux systems, Microsoft 365, Azure, Active Directory, virtualization, and network monitoring. Proven ability to troubleshoot complex issues, manage enterprise tools, and support users across multiple regions while meeting strict SLA targets. Adept at customer-focused support, incident management, automation, and collaboration with global IT teams to ensure system stability, security, and operational efficiency.

With over 5 years of experience in different jobs from different industry home base or company base from doing data research, virtual assisting, data entry, email support and I.T related task. I am the guy you are looking for, a very versatile experience for short. In regards to these, I have the creativity and the professional experience that will surely help your company succeed.