Customer Service Representative | Email, Chat & Phone Support | Administrative &

Overview

Looking for full-time work (6 hours/day)

at $6.62/hour ($960.00/month)

Associates degree

Last Active

July 4th, 2026 (5 days ago)

Member Since

January 9th, 2024

Profile Description

I am a dedicated Customer Support Specialist with over two years of experience providing customer service through email, live chat, and phone support for e-commerce businesses. I am proficient in using Shopify to manage orders, process refunds, cancellations, returns, replacements, update customer information, and assist with shipping and delivery inquiries.

I have hands-on experience using Zendesk, Gorgias, and Richpanel to manage customer conversations, resolve support tickets, document interactions, and provide timely, professional assistance. I am comfortable handling a high volume of inquiries while maintaining accuracy, empathy, and excellent communication.

My experience also includes investigating and reporting copycat websites and unauthorized sellers, helping protect brand integrity through careful online research and documentation. I am detail-oriented, organized, and a fast learner who enjoys solving problems and creating positive customer experiences. I thrive in remote work environments and am always eager to learn new tools and processes that help teams deliver outstanding customer support.