Virtual assistant/ Customer Service

Overview

Looking for full-time work (8 hours/day)

at $6.66/hour ($1,280.00/month)

Bachelor's degree

Last Active

June 26th, 2026 (yesterday)

Member Since

January 8th, 2024

Profile Description

Hi, I’m Michael Ivan R. Dilag, a dedicated and results-driven Virtual Assistant based in Calamba City, Laguna, Philippines. With over 9 years of combined corporate and remote experience spanning administrative operations, client relationship management, sales support, and database administration, I specialize in streamlining daily remote operations and maximizing productivity for scaling businesses. My professional journey has been defined by a deep commitment to workflow optimization, data integrity, and handling high-volume professional communications with absolute precision.

Throughout my career, I have worked with prominent international companies and specialized agencies, allowing me to build a diverse and highly adaptable skillset. As a Virtual Assistant for RCFH Agency, I managed executive calendars, coordinated client appointments, and maintained clear, responsive communication across email and chat channels to consistently boost client satisfaction. My extensive background also includes serving as a Claims and Sales Manager at WNS, where I navigated high-stakes escalations and utilized CRM platforms to track sales pipelines , as well as customer service roles at Capital One and TELUS International, where I maintained peak data security handling sensitive financial files.

What truly sets me apart is my continuous drive for professional evolution. I have recently leveled up my core competencies through advanced training, completing certifications from the KMVA Mentorship Program for Technical Service Mastery and the Wing Academy for Sales Development and Digital Marketing. This specialized preparation arms me with advanced skills in digital marketing, executive email architecture, CRM workflow management, and strategic client follow-ups. Furthermore, I am highly proficient in essential productivity tools—including Google Workspace, Microsoft Office, Trello, Slack, and secure password vault management via LastPass —alongside domestic and international fund administration using digital platforms like Wise, GoTyme Bank, and GCash.

Beyond my technical competencies, I offer a reliable, data-secure, and completely distraction-free home office setup. Powered by a high-speed fiber internet connection with an automated mobile broadband backup and a noise-canceling workstation, I guarantee seamless uptime and operational continuity. I am looking to bring my proactive mindset, strong administrative edge, and client-centric approach to a dynamic team where I can immediately optimize remote workflows and deliver exceptional value.