Jherica
General Virtual Assistant, Social Media Manager, & Customer Service Specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.14/hour ($800.00/month)
Bachelor's degree
Last Active
July 16th, 2026 (2 days ago)
Member Since
January 4th, 2024
Profile Description
I have 7 years of experience in customer service and team management, with 4 years as a Subject Matter Expert (SME/CSR III) and 3 years as a Service Manager. In my SME role, I handled escalations, supported frontline teams, and shared process knowledge to improve accuracy and efficiency. As a Service Manager, I led teams, managed daily operations, and introduced improvements that boosted customer satisfaction and productivity.
I want to be known as a dependable and adaptable worker—someone who can solve problems, guide people, and build trust with clients. My focus is on continuous growth, meeting goals, and helping teams succeed while keeping service quality at a high standard.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 5 - 10 years
Customer Support » Customer Service » Conflict resolution
Experience: 5 - 10 years
Other Skills
Professional Services » Management Services
Experience: Less than 6 months
Coaching » Training and Development
Experience: 2 - 5 years
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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