Senior Associate/Subject Matter Expert/ Quality Analyst

With Timeproof

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Overview

Looking for part-time work (4 hours/day)

at $5.79/hour ($560.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

January 3rd, 2024

Profile Description

Dedicated, detail-oriented, and efficient customer service tea ---------- mber devoted to maximizing customer satisfaction with exceptional service and support. Quick to embrace challenges and changes in priority, providing significant results and high levels of accuracy. An effective written and verbal communicator with the ability to convey information clearly and concisely. I am able to work well in a team and am proactive and excited to partner with like-minded individuals to achieve common goals.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

Passengers send their complaints via email, and we're the ones handling the inconvenience the passenger experienced. We are also compensating and helping them to reimburse their expenses.

Customer Support » Chat Support

Experience: 2 - 5 years

I've been handling 3–5 messages at a time and answering passenger queries. I'm also helping them booking and changing their flights according to their preference.

Office and Administration » Quality Assurance

Experience: Less than 6 months

I review all the leads from cold callers and ensure they are approved based on the company SOP. Also, I monitor processes, inspect the leads, and propose measures and process improvements to enhance operations, ensure the reliability of systems, and minimize downtime, errors, and defects.

Other Skills

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Las Piñas, METRO MANILA

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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