Roberto
Sr. Quality Evaluator | E-commerce CSR | Content Moderator | Administrative work
With Timeproof
Overview
Looking for part-time work (5 hours/day)
at $2.96/hour ($352.00/month)
High school diploma
Last Active
June 5th, 2026 (15 days ago)
Member Since
December 27th, 2023
Profile Description
Hi, I’m Robert — an experienced Quality Evaluator with a proven track record of driving performance improvements and exceeding quality standards in the BPO industry. I specialize in data analysis, process optimization, and team support, ensuring consistent accuracy and exceptional customer satisfaction. Through meticulous evaluations, actionable insights, and continuous improvement initiatives, I help teams elevate their performance and align with compliance and client expectations. With additional hands-on experience in customer relations and administrative support, I thrive in organized, fast-paced environments and bring energy, initiative, and a dependable “let’s get it done” attitude to every task I take on.
Top Skills
Customer Support » Ecommerce » Amazon
Experience: 1 - 2 years
I ensured a positive customer experience by offering professional, attentive, and solution-driven support.
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Provide constructive feedback and coaching to agents to improve performance in communication, product knowledge, and customer service techniques.
Office and Administration » Content Moderation
Experience: 1 - 2 years
I conducted cross-platform content reviews to verify post originality, report policy-violating posts, and identify bait content, while also creating performance reports, hosting support calibrations, conducting new hire certifications, assisting in onboarding new Quality Evaluators, and occasionally leading client-facing calibrations. I was recognized as a Top Quality Evaluator for the months of October, December, January, March, and April.
Other Skills
Professional Services » Management Services » Administrative Management
Experience: 6 months - 1 year
With experience as a Quality Supervisor, I have developed strong skills in managing tasks, calendars, emails, folders, files, and time efficiently.
Office and Administration » Team Leadership
Experience: 6 months - 1 year
I supervise a team of quality evaluators, providing guidance, support, and mentorship to ensure the achievement of departmental goals.
Office and Administration » Microsoft Excel
Experience: 1 - 2 years
Skilled in accurate data entry and automating tasks using basic macros.
Marketing » GoHighLevel
Experience: Less than 6 months
I’ve familiar myself with CRM basics, automation setup, and client workflow management.
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- IQ
- Score: 127
- DISC
- Dominance: 38%
- Influence: 3%
- Steadiness: 15%
- Compliance: 44%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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