Social Media Manager, Customer Chat/ Voice Support

- Identify target audiences and determine the most effective platforms for engagement. - In charge of creating eye-captivating contents - Respond to comments, messages, and inquiries to maintain a positive online environment. - Plan and schedule social media posts to maintain a consistent posting schedule. - Creating organic posts to increase audiences and leads

- Providing information on products or services and ensuring a positive customer experience throughout the interaction. - Responding promptly and accurately to customer inquiries with a focus on quality service. -Handling multiple customers, tools, and concerns simultaneously -Collaborating with other Team to escalate complex issues or provide additional support when necessary. -Documenting transcript, issues, and resolutions accurately within the company's systems.

-Adhering company's guidelines, procedures, and scripts to ensure consistent high-quality service to the Customer - Conduct outbound calls to provided leads who may not be familiar with the product or service and offer plan upgrades - Able to handle inbound calls to answer customers' inquiries. -Maintaining a compose and positive tone while on call