Nurse/ Medical Virtual Assistant

I am Registered Nurse residing here in the Philippines. I worked and served as a Nurse in one of the local hospital here in my hometown for 7 years. As a nurse I am passionate, dedicated and hardworking to provide my patients quality care they all deserve. I dedicated several years in working in a hospital to help improve our patient's quality of life.

Able to articulate thoughts and information clearly. Use of concise and easy-to-understand language, especially when explaining technical concepts. Demonstrate attentiveness and patience to understand the customer's issues fully. Repeat or summarize information to confirm understanding and show empathy. Analytical thinking to identify the root cause of the customer's problem. Ability to provide effective solutions or guide customers through troubleshooting steps. Efficiently handle customer inquiries while managing call duration appropriately. Maintain a positive and professional tone throughout the conversation. Ensure that customer issues are resolved and follow up to confirm satisfaction.

I have an experience in working to a travel account which caters hotel bookings, providing customer options to meet their ideal trip, coordinates with the hotel management to process customer's requests and resolve concerns if something arises. We also assisted customers in modifying their hotel booking details and worked well with the hotel customer support to provide them a very satisfactory services.

Able to remain calm and composed when dealing with frustrated or upset customers. Take the time needed to fully understand customer issues and provide thoughtful responses. Understand and share the customer's feelings and perspectives. Use simple and understandable language to convey information. Clearly articulate solutions, instructions, and information to customers. Analyze customer issues to identify root causes. Acquire and maintain a deep understanding of the products or services being supported. Maintain a positive and professional demeanor, even in challenging situations. Prioritize tasks effectively to ensure timely responses to customer inquiries. Work collaboratively with colleagues and other departments to resolve customer issues. Ensure that customer issues are resolved and follow up to confirm satisfaction. Be aware of and respectful towards cultural differences when interacting with a diverse customer base. Adhere to data protection and confidentiality policies when handling customer information.

I was also fortunate enough to have worked as a customer service representative in one of the BPO company in Davao, in which we cater various concerns for our clients, before, during and after their travels. I worked closely with a travel account.

I am a Registered Nurse residing here in the Philippines. I worked and served as a Nurse in one of the local hospital here in my hometown for 7 years. As a nurse I am passionate, dedicated and hardworking to provide my patients quality care they all deserve. I was able to work closely with multiple patients and coordinated and have worked well with the Doctors. and the entire healthcare team.

I am a Registered Nurse residing here in the Philippines. I worked and served as a Nurse in one of the local hospital here in my hometown for 7 years. As a nurse I am passionate, dedicated and hardworking to provide my patients quality care they all deserve. I was a charge nurse in a Medical-Surgical Ward.

I worked on a travel account for a year which assisted clients on their flight bookings, modifications and concerns. We coordinated well with the airlines to meet the specific needs of the travelers, perhaps meet their expectations at a satisfactory level. We helped them rectify their concerns or alleviate their stresses towards their flight.

Ability to articulate thoughts and information clearly. Use of concise and easy-to-understand language, especially when explaining technical concepts.

Research and book flights, trains, or other modes of transportation. Research and book accommodations that fit client's budget and preferences. Consider factors like location, amenities, and guest reviews.