SUMMARY
Professional and detail-oriented administrative support specialist with 4+ years of experience in front-facing and remote roles. Adept at managing high-volume calls, directing inquiries, handling correspondence, and supporting daily office operations with empathy and precision. Known for clear communication, multitasking under pressure, and maintaining a positive, solutions-focused attitude. Proficient in Google Workspace, MS Office, and
EXPERIENCE
Prestidge Group, Virtual Executive Assistant
Jul 2024 - May 2025
- Handled daily admin tasks, including
- Managed the CEO’s calendar and inbox, improving response time by 40%
- Coordinated international travel and documentation with 90% error reduction
- Tracked CRM leads and supported business development outreach
- Delivered polished communication and clerical support across time zones
Online Casino, Virtual Assistant
Jul 2020 - Sep 2023
- Maintained correspondence flow across Slack,
- Updated digital content and tracked analytics via Google Sheets and Excel
- Supported cross-functional teams with zero missed deliverables
PalFish, English Second Language Tutor
Jan 2020 - Jul 2020
- Guided children and teens in grammar, conversation, and reading comprehension.
- Skilled in adapting communication styles to suit diverse learning needs, fostering engagement and confidence in students.
Convergys, Seasonal Sales Representative | Sprint
Jul 2018 - Dec 2018
- Handled 50+ inbound calls daily, converting 20–30% into sales
- Delivered empathetic product guidance and exceeded monthly targets
Concentrix, Technical Support Associate | AT&T
Dec 2018 - Jan 2020
- Resolved customer issues via phone/chat with 94% satisfaction rate
- Managed 50+ calls/day while maintaining top-tier feedback
- Mentored new hires, reducing onboarding time by 25%
PromoSphere, Inc., Merchandiser
Feb 2017 - Feb 2018
- Managed inventory records, product placement, and client communication
- Ensured timely stock replenishment and maintained organized documentation
TOOLS and APPS I USED
• CRM:
• Brand24
• Lusha
• MailChimp
• Slack
• CapCut
• Canva
•
•
• Zoom
•
• Autodesk AutoCAD 2024
•
• Instagram
•
• Microsoft Office Suites (Word, Excel)
• Google Productivity Tools (Calendar, Sheets, Drive, Word, etc.)
Others
• Trained in virtual assistant best practices, including data security and privacy protocols.
• Knowledge of NFT, Tokens, and other Cryptocurrencies.
As you can see, I can hit the ground running. If you have a fancy software you prefer, I'm very tech-savvy. Throw it my way, and watch me master it in a flash!
* If you feel the vibe and think we'd get together...
* send me your personalized message and fill me in.
* When's the good time for you to jump on a discovery call? ;')
Talk Soon!
Experience: 2 - 5 years
Various data input, database management, and maintaining virtual records for easy data tracking.
Experience: 6 months - 1 year
BD lead outreach Calendar and diary management of CEO, BD presentation creation, contracts and general document admin, general filing, CRM: Monday.com tracking, Event research, speaking opportunity, PR research; social media trends research, social media performance reports (engagement rates, follower growth, and conversions) and provide recommendations, social media community management (engage with followers, respond to messages etc)
Experience: 2 - 5 years
Highly skilled and versatile professional with extensive experience as a Virtual Assistant, Technical Support, and Sales Representative. Adept at managing virtual communication, data entry, social media, and brand awareness. Proficient in using a variety of tools to enhance productivity and foster collaboration. Committed to providing top-notch support and consistently achieving outstanding results for clients.
Experience: 2 - 5 years
Editing videos, scheduling posts, managing content calendars, and tracking engagement metrics.
Experience: Less than 6 months
I am confident I can handle this type of job so well since I already have knowledge of customer service.
Experience: Less than 6 months
Analyzes customer inquiries and troubleshoots technical issues to provide appropriate solutions. Assist customers in using company products and services. Provide customers with accurate product and service information. Utilize customer feedback to improve customer service experience. Professionally resolve customer inquiries and complaints.
Experience: Less than 6 months
Knowledgeable in using ChatGPT.
Experience: Less than 6 months
• Daily monitoring of brand mentions to look out for negative and positive mentions, listing noteworthy mentions on Google Worksheets, and tagging specific departments to take action. • Gathering information about competitors, industry trends, and market opportunities.
Experience: 6 months - 1 year
Experience: Less than 6 months
Completed AutoCAD 2024 - 2D, 3D COLOR RENDERING training
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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