Matea

Customer Service/Guest Experience Specialist

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $2.50/hour ($480.00/month)

High school diploma

Last Active

June 26th, 2026 (yesterday)

Member Since

December 21st, 2023

Profile Description

My journey began in the financial sector with FIS Global Solutions, where I served as a Customer Service Representative for 6 months. In this role, I provided assistance to customers over the phone, addressing inquiries about their credit card balance, refund processes, and helping them in updating their PINs.
My most recent role involved stepping into the realm of hospitality as a Guest Experience Specialist, or Virtual Front Desk, at Sonder. Over the course of 1 year and 6 months, I had the privilege of assisting guests through various channels such as phone calls, chats, and emails. My responsibilities included handling new reservations, extending stays, processing refunds for canceled reservations, and ensuring guests' comfort by fulfilling requests for items like bath towels and shampoos during their stay. I am excited to bring my diverse skill set and commitment to customer satisfaction to new opportunities.