Operations & Administrative Virtual Assistant | Email & Calendar Management | CR

Assisted a licensed Realtor with property listings, client follow-ups, email and calendar management, and social media posting. Created simple Canva flyers to support marketing efforts.

I supported a U.S. automotive e-commerce business by processing online orders, handling warranty concerns and processing returns (RMAs), updating order statuses, and ensuring customers received the correct ECM. I provided customer service support via email and live chat with professionalism and accuracy.

Provided versatile support to U.S.-based clients in real estate, e-commerce, and admin roles. Experienced in managing inboxes and calendars, preparing reports, coordinating with clients/vendors, and keeping daily operations organized. Skilled with tools such as Zoho CRM, spreadsheets, Sharepoint, Apptivo, and Canva, and I'm comfortable adapting to new platforms or systems quickly.

Hands-on experience using Zoho CRM to manage client records, update contacts, and track tasks efficiently. Familiar with organizing data, maintaining accurate records, and ensuring smooth workflow within the platform. Also used Zoho Social to schedule posts and manage real estate marketing materials across LinkedIn, Facebook, and Instagram, effectively promoting property listings and maintaining consistent online presence.

I have extensive training and mentorship in cold calling with the VA Capital. Aside from doing role plays, our mentor's friend who happened to be a realtor gave us his list of leads and I experienced doing a real cold calling to improve and understand the business. We called homeowners through Ken's leads, Ken is from Orlando and is a Realtor under EXP Realty.

I provide reliable administrative support by managing emails, calendars, data entry, documentation and scheduling for U.S.-based clients. Supported daily operations by keeping records organized and tasks on track so clients can focus on growing their business.

Designed flyers, posts, and simple marketing materials to support real estate and social media campaigns.