Customer Service| Technical Support | ---------- et Research

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

July 7th, 2026 (6 days ago)

Member Since

December 4th, 2023

Profile Description

I’m a highly motivated and tech-savvy Customer Service and Technical Support Specialist with over 6 years of experience in the BPO industry. Most recently, I worked with Asurion, where I provided customer and technical support while handling complex concerns with professionalism, empathy, and efficiency.

Throughout my career, I’ve also worked with leading companies such as Afni, iQor, PTWI, and Zintro, supporting customers through phone, email, chat, and ticketing systems like Zendesk and various CRM platforms. My experience includes technical troubleshooting, account recovery, back-end support, market research, and resolving customer issues while maintaining a high level of customer satisfaction.

I am detail-oriented, adaptable, and committed to delivering fast, accurate, and high-quality service. I consistently meet key performance metrics such as CSAT, AHT, productivity, and first-call resolution while taking full ownership of every interaction to ensure positive outcomes.

In addition to customer support, I have experience with lead generation and online research using tools such as LinkedIn Sales Navigator, Apollo, 6Sense, GitHub, Reddit, and other social media platforms.

I’m currently seeking a long-term remote opportunity where I can continue to grow professionally, contribute my skills, and be part of a team that values excellent customer service, collaboration, and continuous improvement.