Veronica

Application Support Engineer

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $2.76/hour ($534.40/month)

Bachelors degree

Last Active

January 26th, 2024 (864 days ago)

Member Since

December 3rd, 2023

Profile Description

·Proactively monitor and support the stability of an application stack to ensure 24 X 7 x 365 operations
·Respond to alarms/tickets/issues according to Standard Operating Procedures
·Provide first line of investigation, diagnosis, validation and triage of production issues to reduce impact time
·Open internal trouble tickets as required
·Monitor scheduled jobs and other scheduled tasks to ensure proper execution and resolution of issues for failed jobs
·Participate in bridge calls for outages/degrades affecting Travel Guard applications to provide status of monitoring to PSUPP, GCC and Resolver Groups
·Assist with any necessary testing following planned or unplanned change/maintenance work.
·Maintain a shift log of activities and events that occurred during the shift
·Reporting - Weekly and Monthly
·Review and maintenance AppDynamics dashboards
·Review and maintenance of knowledge base articles to improve handling and resolution time of i ----------

Top Skills

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 5 - 10 years

Other Skills

Experience: 1 - 2 years

Experience: 1 - 2 years

Experience: 6 months - 1 year

Experience: 6 months - 1 year

Experience: 6 months - 1 year

Experience: Less than 6 months

Experience: Less than 6 months

Experience: 6 months - 1 year

Experience: Less than 6 months

Experience: 6 months - 1 year

Basic Information

Age
31
Gender
Female
Website
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Address
San Jose Del Monte, Bulacan
Tests Taken
None
Government ID
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